OMCA is working towards an institution-wide, multi-role volunteer program that will enable the organization to expand program offerings, advance departmental goals, and create institution-wide staff capacity with the help of trained volunteers that can support the institution in a wide variety of roles. This position will work with key stakeholders from across the institution to develop opportunities that will attract and engage diverse community members in a spirit of equity and inclusion and that will reinforce the institution’s commitment to financial sustainability and fostering social cohesion among OMCA’s audience, neighbors, and supporters.
The Volunteer Manager oversees the effective management and coordination of a large volunteer corps, including those who engage audiences in our galleries, as part of Museum programs on and offsite, ambassadors who provide welcome and wayfinding services, and general administrative volunteers. The position oversees all administrative, managerial, and performance-based aspects of the volunteer program, ensuring the highest standards of excellence in customer service. The position ensures the Museum has enough volunteers to fulfill its service mission, that they are deployed to service institutional goals, that they are effective ambassadors for the organization, and that they are reflective of the diversity of our visitors and the surrounding community. The position also collaborates with other departments to secure volunteers as needed for exhibitions, education, administration, corporate relations, board, community engagement and more.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following reflects OMCA’s definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons.
POSITION DUTIES AND RESPONSIBILITIES
Administration & Strategy
Recruitment & Training
Supervision & Customer Service
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment may include:
The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and surrounding community. In compliance with the Americans with Disabilities Act, OMCA will provide reasonable accommodations to qualified individuals with disabilities.