The Oakland Museum of California values are fundamental to our institutional culture and guide our work together.
Excellence: We are committed to excellence and working at the highest standards of integrity and professionalism.
Community: We believe everyone should feel welcome and part of our community, both within the Museum and with our visitors and neighbors.
Innovation: We embrace innovation and calculated risk-taking to achieve our mission.
Commitment: Our work at the Museum demonstrates a sense of purpose and a shared accountability for the institution’s success.
The Visitor Services and Group Sales Manager oversees all administrative, managerial, and performance-based aspects of the visitor services program, ensuring the highest standards of excellence in customer service to all guests while maximizing revenue through on-site sales, customer relations, and data collection. The Manager is responsible for ticketing and admissions procedures, supervises visitor services staff and volunteers, provides input on signage and communications to assist with the visitor experience, and develops and produces regular reports on admission activity. The Manager also directs the work of the Lead Group Sales & Visitor Services Associate to meet performance targets. The Manager coordinates with staff throughout the institution to advance the integration of outstanding visitor experience into the daily events and programs of the museum. The manager will be expected to proactively propose ideas to enhance the visitor experience and provide strategic planning and execution of Visitor Services goals as they relate to the mission of the museum.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following reflects OMCA’s definition of essential functions for this position, but does not restrict the tasks that may be assigned. OMCA may assign or reassign duties and responsibilities to this position at any time due to reasonable accommodation or other reasons.
POSITION DUTIES AND RESPONSIBILITIES
Administration and Strategy
Supervision and Customer Service
Visitor Communication and Advocacy
A level of experience that demonstrates possession of the necessary knowledge and abilities for this position is required as noted:
While performing the duties of this position, the employee is frequently exposed to the following:
The Oakland Museum of California is dedicated to diversity, inclusion, accessibility and equity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sexual orientation, gender identity, national origin, ability/disability status, protected veteran status, or any other characteristic protected by law. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and surrounding community.